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The Postal Museum

Discover the Postal Museum's exhibits and Mail Rail ride in London.

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Rating 4.6out of 5

Reviews 5,778on Google

What it is

A museum in London showcasing the history of the postal service with an underground train ride.

The Postal Museum in London offers an insightful look into the history of the postal system in Britain. It is located at 15-20 Phoenix Place and provides visitors with engaging exhibits and interactive experiences. The museum is especially known for its Mail Rail train ride, which takes passengers through historic underground tunnels once used for mail transport.

Visitors of all ages find the museum appealing due to its interactive displays and educational content. The Mail Rail ride is a major highlight, attracting those interested in London's hidden history. The museum also offers a chance to dress up in period costumes, adding a unique touch to the visit.

The museum suits families, history enthusiasts, and anyone seeking a different type of museum experience. While the museum is on the smaller side, it compensates with its rich storytelling and immersive exhibits. Accessibility features and friendly staff enhance the visitor experience.

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Tickets

Ways to get in.

A father and son riding Mail Rail at The Postal Museum

Children and their parents interacting with museum exhibitions at The Postal Museum.

A little boy and girl looking out the window on Mail Rail.

Little boy riding Mail Rail at The Postal Museum

The Postal Museum: Entry Ticket

Discover the surprising story of the world's first social network

Before pinging inboxes and text messages, people actually had to wait for a mailman to deliver their news. Get back to communication basics, with tickets for the Postal Museum. Uncover the story of the postal system and even see letters recovered from a shipwreck! From five-wheeled cycles to rockets and an escaped lioness, the story of

Mobile ticket Wheelchair accessible

Included* Admission tickets to The Postal Museum exhibition area * Ride on the Mail Rail underground train

from£18 See tickets

Sold by Tiqets. Prices checked on 18/08/2026.

The story

How it got here.

The Postal Museum is dedicated to showcasing the development and history of the postal service in Britain. Although the museum does not delve deeply into specific historical timelines, it highlights the evolution of mail delivery and the innovations that have shaped it.

One of the museum's key attractions is the Mail Rail, a remnant of the underground postal railway that once transported mail across London. This network was operational for decades and played a crucial role in the efficient distribution of mail throughout the city.

Today, the museum combines historical artifacts with interactive exhibits to provide an engaging and educational experience. It tells the story of the postal system's impact on communication and society, offering insights into the technological advancements and human stories behind this essential service.

The visit

What you actually do.

A visit to The Postal Museum typically involves exploring both the main exhibition area and the Mail Rail ride. The exhibition area includes a variety of interactive displays and historical artifacts related to the postal service. Visitors can expect to spend around two to three hours exploring the museum.

The Mail Rail ride is included with the basic entry ticket and offers a unique underground journey through the old postal tunnels. This ride is particularly popular, so it's advisable to book tickets in advance to secure a spot. While the ride is an exciting feature, those who are claustrophobic may find the tight spaces challenging.

Tickets for the museum start from £18 and include access to the main exhibitions and the Mail Rail ride. However, admission to the children's play area is not included and requires an additional fee. Annual tickets are also available for those interested in frequent visits.

Visitors often praise the interactive nature of the exhibits, which are designed to engage both children and adults. The museum is wheelchair accessible, and the staff is known for being helpful and welcoming, contributing to a positive experience overall.

Before you go

Practical notes.

Book tickets in advance, especially for the Mail Rail ride.

Visit during weekdays to avoid crowds.

The museum is wheelchair accessible.

Allow 2-3 hours for a full visit.

Nearby cafes offer dining options.

Photography is permitted inside the museum.

Opening hours

MondayClosed

Tuesday10:00 AM – 5:00 PM

Wednesday10:00 AM – 5:00 PM

Thursday10:00 AM – 5:00 PM

Friday10:00 AM – 5:00 PM

Saturday10:00 AM – 5:00 PM

Sunday10:00 AM – 5:00 PM

Where it is

15-20 Phoenix Pl, London WC1X 0DA, UK

More things to do around here

Walking tours, day trips and experiences around this area, on GetYourGuide.

Tours and activities ↗

The Postal Museum 0 m walk · Museum

Postal Mail railway 44 m walk · Tourist attraction

Mail Rail at The Postal Museum 55 m walk · Tourist attraction

Krupa Gallery 85 m walk · Art gallery

Outtakes Cafe 145 m walk · Restaurant

Lebanese Garden 149 m walk · Lebanese restaurant

Mouse Tail Coffee Farringdon 157 m walk · Coffee shop

Winter House Cafe 160 m walk · Cafe

Mount Pleasant (Stop CK) 255 m walk · Bus station

Tysoe Street (Stop CH) 347 m walk · Bus station

Hardwick Street (Stop UA) 559 m walk · Bus station

Spencer Street/City University (Stop UF) 717 m walk · Bus station

Questions people ask

Before you visit.

How do I get to The Postal Museum?

The museum is located at 15-20 Phoenix Pl, London. Nearby bus stops include Mount Pleasant and Tysoe Street.

How long does a visit take?

Plan for about 2-3 hours to explore the exhibits and enjoy the Mail Rail ride.

Should I book tickets in advance?

Yes, especially for the Mail Rail ride, as it can be popular and may sell out.

What is included in the ticket?

The ticket includes access to the main exhibition and a ride on the Mail Rail train.

Is the museum accessible for wheelchairs?

Yes, the museum has wheelchair accessible entrances, restrooms, and seating.

Is the museum suitable for children?

Yes, it features interactive exhibits that are engaging for children.

Can I take photos inside the museum?

Photography is allowed inside the museum.

What dining options are nearby?

Nearby options include Outtakes Cafe, Lebanese Garden, and Mouse Tail Coffee Farringdon.

More to see

Other places nearby

The British Museum London · 0.9 km Paris Day Trips From London London · 1.1 km London Transport Museum London · 1.5 km St Paul's Cathedral London · 1.6 km London Dinner Cruises London · 1.9 km London Musicals London · 1.9 km

Tours & tickets → Everything to do in Greater London →

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Written by CityTour editorial. Google data collected on 18/08/2026.

See tickets from £18